From manual QA to AI-scored call review
AI scoring, automation workflows, reporting support, and custom CSV tools cut the manual review queue that was eating senior time every week.
- Hourssaved
- Autoscoring
- Fasterdecisions
- Customtools
Senior reviewer time previously spent listening to calls is now spent on the calls that actually need a human.
Every inbound call scored on a consistent rubric before it hits the review queue.
Operational decisions now have the report in front of them, not a promise of one by Friday.
CSV utilities and review dashboards built around the agency’s actual workflow, not an off-the-shelf product.
The bottleneck
The agency’s senior reviewers were spending most of their week listening to client calls and scoring them by hand. The work was high-leverage but uneven, and it pushed the actual strategic work (where the agency made its margin) to whatever time was left.
What we built
An AI scoring layer on top of every inbound call, plus automation workflows that route the calls flagged for human review. Custom CSV tools clean up the reporting export so the agency does not lose another hour of senior time formatting spreadsheets. Reporting dashboards land directly in the leadership channel.
What changed
The review queue is now a triage tool, not a wall. Operations decisions get made on the same day instead of waiting for the Friday report. The agency’s senior reviewers spend their time on the calls and clients that actually move the needle.
Your turn
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